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The English Express III™ English Writing Programme
This is a 2-day intensive programme for support staff and lower management employees who require elementary writing skills in English. It is the final part of the 3-part The English Express™ English Programmes. However, it can also be conducted independently as a writing course for middle management.
Course Objective
In The English Express I & II™, participants focused on basic grammar and speaking skills. In the current programme, they will focus solely on writing skills. At the end of the programme, the participants will be able to communicate confidently in English, both in writing and speaking.
Course Methodology
This programme employs adult learning techniques which include active learning strategies to facilitate understanding and retention. Participants will spend 80% of the time in individual or group activities which allow them to learn, develop and practise English writing skills. A simple workbook is used to facilitate the programme. The number of participants is limited to 15 to ensure personal attention for each participant.
Course Syllabus
Module 1
Letter Writing Skills - occasions, formats, common words and phrases, the right level of formality & friendliness, differences between official letters and e-mails |
Module 2
Reply to Enquiry - responding to an enquiry about a product or service, the company, or other |
Module 3
Reply to Customer Complaint - dealing with an unhappy customer |
Module 4
Making a Request - asking for information or assistance from another party |
Module 5
Report Writing Skills - occasions, formats, common words and phrases, what to include or exclude |
Module 6
Sales Report - reporting the performance of your sales centre |
Module 7
Accident Report - reporting an unfortunate event objectively, should it occur |
Module 8
Technical Report - reporting figures, statistics or other technical data in a way that's easy to understand |
Course Timetable
| Time |
1st Day |
2nd Day |
| 9.00-10.45 a.m. |
Letter Writing Skills
(M1) |
Report Writing Skills
(M5) |
| 10.45-11.00 a.m. |
Tea Break |
| 11.00 a.m.-12.45 p.m. |
Reply to Enquiry
(M2)
Individual Practice & Group Evaluation |
Sales Report
(M6)
Individual Practice & Group Evaluation |
| 12.45-1.45 p.m. |
Lunch |
| 1.45-3.15 p.m. |
Reply to Customer Complaint
(M3)
Individual Practice & Group Evaluation |
Accident Report
(M7)
Individual Practice & Group Evaluation |
| 3.15-3.30 p.m. |
Tea Break |
| 3.30-5.00 p.m. |
Making a Request
(M4)
Individual Practice & Group Evaluation |
Technical Report
(M8)
Individual Practice & Group Evaluation |
We are also able to tailor The English Express III™ programme to the specific needs of your organization. Please contact our training consultant for an appointment.
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